FRENCH LAUNDRY SHIPPING AND RETURNS

Shipping:

 

  • All orders over £25.00 ship free in the UK via Royal Mail 2nd class services

  • Orders over 2kg are shipped via couriers

  • Shipping cost outside of the UK varies per country and is automatically added to your basket before you can finalise your purchase.


 

Returns and Refund Policy:

 

  • Returns/Refunds of fabrics are accepted on the very rare occasion that the fabric is faulty or the measurements are wrong.

  • Shade variation and size of scale are NOT a reason for return. We always try to do our best to include pictures that are representative of the fabrics but some variations will inevitably happen. If you're looking for an exact shade or need to know the scale of the patterns, please get in touch, we're always happy to take more pictures, closeups etc... and don't hesitate to check the manufacturer's websites as well.

  • Customers should get in touch first before making a return: frenchlaundry@outlook.com

  • Undamaged products can be returned within 7 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: there will be a £3.00 restocking fee for all returns.

  • The customer is responsible for return shipping costs and we highly recommend using tracked services.

 

Our number one goal is to make sure that you're satisfied with your order. If you're not, for any reason at all, please do get in touch and we will do everything we can to make it right :)